Questions, answered

Check-in starts at 3 pm and checkout is at 11 am. Early check-in from 11 am and late checkout until 1 pm are free when available; guaranteed options cost $45.

Direct bookings always get our best available rate, a $25 food and drink credit per stay, free Wi-Fi upgrades and flexible cancellation up to 48 hours before arrival.

Flexible rates can be cancelled free until 3 pm local time two days before arrival. Advance purchase rates save 15% and are non-refundable.

No. There is no amenity fee. Taxes in Chicago are 17.49% plus a $3 per night city tax, shown before you pay.

Dogs and cats up to 60 lb stay free. We provide a bed, bowls and a map of the nearest dog runs. Two pets per loft maximum.

Most do. A few courtyard lofts have concrete walls instead, which we think look just as good. Add a note if brick matters to you.

We have 9 accessible lofts with roll-in showers, visual alarms and lowered fixtures, plus step-free access to every public space including the roof.

Hotel guests can walk in any night. Reservations for outside guests open 14 days ahead. After 9 pm on Friday and Saturday, the roof is 21 and over.

Yes. From November to March we close the glass roof panels, light the fire tables and run heated igloos on the terrace.

Every menu marks vegetarian, vegan and gluten-free dishes, and the kitchen handles allergies with a separate prep station.

Valet parking is $58 per night with in and out access. EV charging is available for four cars. Self-parking is at the garage on Carpenter Street, about $38 per day.

About 35 minutes by car outside rush hour, or 45 minutes on the Blue Line to Clinton plus a 12 minute walk.

Morgan station on the Green and Pink lines is a 3 minute walk. Union Station is 15 minutes on foot.

Six event spaces hold 8 to 220 guests. The rooftop takes 180 for receptions and the Warehouse Hall seats 160 for dinner.

Yes. Groups of 10 or more lofts get a discounted rate and a personalized booking link for guests.